Policies

Updated and effective as of June 26, 2019

Refund Policy

1. NaturalReader Software (Personal, Professional, & Ultimate)

NaturalReader software products may be returned within 30-days after the date of purchase for a full refund. Once your returned item is received by us, a credit will be issued back to the credit card used to purchase the software.

Return authorizations are valid within 30-days after the date of purchase. Original shipping charges are non-refundable. To request a refund, please email us at sales alternate_emailnaturalreaders.com with your purchase information.

2. NaturalReader Online

We strongly recommend that all customers try before you buy. You can try the application for free by clicking on the ‘Online Reader’ link from our website: https://www.naturalreaders.com

You can cancel the auto-renewal for your subscription at any time through your account’s Billing Information. Your paid access will continue to be active until the end of your billing cycle.

Refunds are issued by request only. Monthly plans may be refunded for up to 14 days after the start/renewal date and yearly plans for up to 30 days.

If you encounter any problems with the application or have questions about your billing, please contact us through our website or at sales alternate_emailnaturalreaders.com

3. NaturalReader Commercial Web Application

We strongly recommend that all customers try before you buy. We provide a free 7-day trial version to let you fully evaluate our NaturalReader Commercial application before you make a purchase decision. Please take advantage of the trial version to make sure that NaturalReader Commercial meets your needs before purchasing a license. You have no obligations to purchase and you won’t be asked to provide any payment information until you decide to buy.

If you purchase one of our plans, after your payment has cleared you will receive an email with the order information. Once this confirmation is emailed to you, no refunds will be given. We have this policy because service begins as soon as your initial payment is processed and it would be impossible for you to return your generated audio files of licensed voices. By placing an order for a NaturalReader Commercial subscription, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

If you no longer wish to subscribe to NaturalReader Commercial, you can turn off the licensing auto-renewal from the Billing Settings. Your account will continue to be active until the end of your billing cycle.
Please send any questions regarding our refund policy through our Help system.

Privacy Policy

Naturalsoft is committed to protect your privacy. We collect information about our customers to enable us to process orders, improve our site, and provide better services. We do not sell or compromise your information to other marketers -- never have and never will!

To process and ship your order, we need your name, phone number, billing address, shipping address, and e-mail address. This information is stored on a secure server to allow us to process orders. On occasion, we may notify you about special promotions.

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User Agreement

Please download the user agreement here

Updates

As an online application, NaturalReader Online is always up-to-date.

Regarding our policies for the software, please keep in mind that our customers are responsible for creating their own backup files for reinstallation, if needed. As NaturalReader continues to release updates to the software, older versions are no longer made available to purchase/re-download. For security reasons, the download links we provide to you after purchase expire after 180 days.

Customers who require new download links after they expire and do not have a backup means to reinstall from must purchase the $49.50 update to receive new links. This update includes the most recent version of the software as well as one complimentary voice of your choosing.

Back-ups can easily be created by saving your software and voice downloads (the downloaded files themselves, not the links) onto any external storage system, such as a flash-drive, cloud storage, or burnt to a CD.